How AI Fills Your Chairs & Build Relationships

Let's explore how AI can be a powerful tool for converting patients in your dental office. The goal is not just to fill appointment slots, but to build lasting relationships and create a "dental family." AI can significantly enhance this process.

Here’s how:

1. Starting off right with the Patient Experience:
   
   • AI Agents: These can handle those initial questions 24/7, give quick answers, schedule appointments, and even get some patient information before they come in, which really lightens the load on our front desk.
   • Personalized Communication: AI can look at patient data to help us send out the right reminders and follow-ups at the right time, making sure our messages are always relevant.
     
     
2. Making sure every patient feels comfortable and trusts us:
   • Analyzing Patient Feedback: We can use AI to see what patients are saying in reviews and feedback, helping us find areas where we can improve our office and interactions.
   • Predicting Patient Needs: AI can help us understand what some patients might be anxious about.  We can utilize that data to strategically offer reassurance and support, calming their fears and building that trust.
     
     
3. Keeping those relationships strong after they leave the chair:
   • Automated Follow-Ups: AI can automatically send out follow-up calls or emails to check on patients, showing them we care beyond their appointment.
   • Smart Reminders and Recalls: AI systems can send out reminders for appointments and 6-month recalls, helping reduce no-shows and keeping their care on track, and they can even use the patient's preferred way of communication.
     
     
4. Using AI to help with patient conversion:
   • Optimizing Front Desk Efficiency: AI can help manage schedules and automate tasks, so our front desk can focus on giving a warm welcome as well as undivided attention to each patient.
   • Personalizing Care with Data: AI can help us remember patient preferences and details, making their care feel very personalized.
   • Improving Communication Clarity: AI can help us explain procedures and treatment plans in a way that's easy for patients to understand, with no dental jargon.
   • Enhancing Value-Added Services: AI can look at patient data to suggest services or promotions that would really interest them. AI can analyze patient data to suggest services or promotions that are likely to capture their interest.
     
     
5. Making patients feel truly at ease with AI support:
   • Facilitating Financial Conversations: AI systems can present financial information clearly, making those sometimes awkward conversations smoother and more successful.
   • Increasing Treatment Commitment: When patients feel understood and valued because of AI-driven interactions, they are more likely to follow through with their treatment plans.
     
     
6. In short, AI helps us:
   • Build Relationships: Move beyond just appointments to create real connections.
   • Improve Communication: Keep our communication clear, timely, and personal.
   • Enhance Patient Experience: Make our office a more comfortable and efficient place.
   • Create a Community: Build a group of loyal patients who feel like family and refer like-minded patients.

Basically, using AI lets us be more proactive, personal, and efficient, which means happier patients, more referrals, and better retention.

In our Experience

Much like retaining patients, creating great relationships, and getting to know our patients is the foundation to converting first time patients into patients for life. In our office, I always viewed welcoming patients into the practice as you would welcome a friend into your home.  There are things you can do and say to ease a patient’s stress, gain trust, and make them more comfortable. Asking “them” focused questions, learning their communications styles, how to make them more comfortable, scheduling preferences, and trying to find connections to build your bond, and then abiding by these are all great.  And while this was incredibly effective, it was also incredibly time consuming and left a lot of room for human error or scalability. Open, custom, and easy communication is the key to forming these relationships. AI can help alleviate the stress of forming these relationships by fielding incoming calls, verifying insurance, and handling appointment confirmations. Through AI, we can learn a lot of information about the patient, saving us time while still honoring the patient’s needs and preferences. This will lead to improved patient retention, increased patient referrals, and a more personalized and smoother in-office process for all, while saving you time and money.

How can Jaza AI help your office convert patients?

Jaza AI can help your dental office retain patients in several ways:

• AI at Every Step of the Patient Lifecycle: Jaza AI's capabilities extend throughout the entire patient journey, from initial contact to long-term engagement.

• Preventing Patient Churn with Targeted Offers: AI can identify patients who are at risk of leaving your practice (churning). It can then automatically trigger personalized promotional offers or reminders to re-engage them and maintain their loyalty.

• Automated Appointment Reminders: AI systems can automate appointment reminders through various channels like phone, email, or text. This reduces no-shows, ensures patients are prepared, and improves overall appointment efficiency.

• Engaging Unscheduled Patients: AI can identify patients who are due for follow-up or haven't scheduled appointments recently. It can then automatically reach out to them and encourage them to book, keeping your schedule full.

• Personalized Follow-Ups and Reminders: Jaza AI can handle the heavy lifting of personalized follow-ups and reminders, ensuring no patient is overlooked or slips through the cracks. It uses multiple communication channels such as phone, Social Media, and text to reach patients in their preferred way.

• Tracking Patient Preferences and History: Jaza AI tracks patient preferences, appointment history, and feedback. This allows you to tailor every interaction and make each patient feel truly seen and valued.

• Automating Tasks: By automating tasks like reminders and follow-ups, Jaza AI frees up your front desk staff.. They can then focus on providing a warm, personal touch, strengthening patient relationships, and building trust.

• Reactivation Campaigns, Unscheduled Treatment, and Recall Care Management: Jaza AI can identify and target patients for reactivation campaigns, unscheduled treatment plans, and manage recall care. This proactively keeps your patient base on top of their oral healthcare, engaged, and thriving.

• Personalizing Communication: Jaza AI personalizes communications, offering insights into patient preferences, strengthening relationships, and improving patient retention.